Will AI replace operations support systems engineers?
OSS engineers handle the software that runs telecom networks; while AI will automate the data flow, the complex integration of legacy systems requires human ingenuity. The job will shift toward designing the automation systems themselves.
Why AI struggles to replace this job
- Integrating legacy proprietary systems that lack documentation is difficult for AI.
- Bridging the gap between technical operations and business billing cycles requires context.
- Customizing support systems for unique regional infrastructure projects.
- Ensuring compliance with diverse and changing international telecommunications laws.
Tasks AI could automate
- Automating service provisioning for new subscribers.
- Real-time fault detection and alarm correlation.
- Generating performance dashboards for network executives.
- Syncing inventory databases with physical network changes.
The 10-year outlook
The role will remain stable but will transition toward AIOps, where engineers manage the AI that manages the network. Salaries will likely rise for those with both network and machine learning skills.
Common questions
Will AI replace operations support systems engineers?
OSS engineers handle the software that runs telecom networks; while AI will automate the data flow, the complex integration of legacy systems requires human ingenuity. The job will shift toward designing the automation systems themselves.
What is the AI replacement risk for operations support systems engineers?
Operations Support Systems Engineer scores 40/100 — Parts of this job will change — adaptation matters. Roughly 60% of the tasks in this role could be automated with current and near-future AI.
How much do operations support systems engineers earn?
The US median salary for a operations support systems engineer is about $110,000 per year, with projected employment growth of +5% over the next decade (faster than average).